Should you wish to return any item you have purchased through our website, please follow the returns procedure guidelines illustrated as follows. We will endeavour to make the refund process as easy as possible. We require notification for refund within 14 days of receipt for unwanted goods and 30 days of receipt for faulty/damaged goods. We will only refund goods upon prior notification and agreement. 

1. Please e-mail customerservices@konfidence.com or call 01566 777887 to confirm that you wish to return the goods. We will provide the relevant address to return the order to, based on your location in the EU. 
2. Send the item back to us. We strongly recommend obtaining proof of postage and using a recorded delivery method. We cannot take responsibility for any goods lost in transit. Please note return postage is paid for by the buyer, unless faulty. 
3. Once received, and confirmed to be in a resalable condition (see paragraph below), we will send out replacement product(s) or process your refund as applicable.

Please note: We are unable to offer exchanges in the EU. If an item is an unsuitable size, we recommend sending back for a refund and reordering the size required, through our website. In the case of an exchange being required due to you being sent incorrect products – in other words, you did not receive the item(s) that you ordered, due to an error on our part – we will send out the correct goods and include a postage paid postal bag for you to return the incorrect items to us. Konfidence reserves the right to amend this process at any time.

All goods for refund (other than faulty items) must be returned in a resalable condition, along with all labels and hang tags. We may request a photograph of the condition of the returning product before sending back. Please include a copy of your original receipt of payment, order number and your contact details. Please also note that we cannot offer a refund for any goods that have been used in water (unless faulty), therefore if you are at all concerned about sizing, we highly recommend garments are tried for size on 'dry land' first.

If goods are returned for a refund, upon receipt of the goods, Konfidence will refund the value of your goods to the payment card used within 5 working days. Please note that if a delivery charge was applied at the time of purchase then Konfidence will refund the STANDARD delivery charge that was applicable at the time the goods were purchased. If goods were purchased using 'next day delivery' or other 'special delivery' options that is beyond the STANDARD delivery charge then only a standard delivery refund will be applied. If the goods were shipped free of charge then no delivery charge refund will apply.

These statements do not affect your statutory rights. Your rights to return goods are protected under the Distance Selling Directive (97/7), which can be found https://e-justice.europa.eu/603/EN/distance_selling_directive_977 (link leads to an external website).

Privacy & Security

Privacy & Cookies

Konfidence Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, store delivery addresses, and store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: (a) take and fulfill customer orders, and (b) administer and enhance the site and service. For more details on our Privacy Policy and Cookie Handling Policy, please go to https://konfidenceshop.myshopify.com/pages/privacy-policy.

Credit Card Security

All credit card details are entered by the customer on the secure servers of Stripe Payments or Paypal our chosen Card Payment Provider and are fully approved payment services provider, who adhere to the highest level of compliance and security.

No card details are received by, or held by, Konfidence Ltd in the processing of card transactions on this site.

Making a purchase could not be easier. Simply browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. All orders on our website are processed in Great British Pounds (GBP, £).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

At Konfidence, we follow a simple rule of treating our customers as we would wish to be treated. It works well for us and ensures that we are always completely open and honest with our customers.

It works even better when its a two-way deal, so if you have any suggestions or comments at all, we would love to hear from you. Please contact us using the form below or any of the following methods.

• By post: Swimovations Ltd. 5 Kay Close, Plympton, Plymouth, Devon, PL7 4LU United Kingdom
• By phone: 01566 777887 (Monday to Thursday 09:00am to 4:30pm)
• By email: customerservices@konfidence.com